At Moose Knuckles, we are committed to providing our customers with premium service and transparency throughout their shopping journey. One frequent inquiry relates to price adjustments and refunds on sale items. Below, we outline our approach to addressing these requests so agents can offer consistent, customer-focused support in line with our luxury brand values.
Understanding Price Adjustment Policy
At Moose Knuckles, we offer a one-time price adjustment within 14 days of the original purchase date.
*Please note that items purchased at a discount, including sale items and promotional merchandise, are not eligible for price adjustments or refunds based on subsequent price changes.
Only regularly priced items purchased within the 14-day adjustment period qualify for a price adjustment.
Scenarios When a Price Adjustment May Be Considered
A price adjustment may be granted if all of the following conditions are met:
- The item was originally purchased at the full retail price.
- The lower price is currently being offered by Moose Knuckles Canada.
- The price adjustment request is submitted within 14 days of the original purchase date.
- The item is identical in model, color, size, and variant to the item originally purchased.
How to Process Price Adjustments
- Confirm the customer's original purchase date, item details, and the current lower price.
- Verify that the lower price became available within the applicable return or price adjustment period.
- Review the request against Moose Knuckles' price adjustment policy. If eligibility is unclear, consult a supervisor for guidance.
- If the request is approved, process the price difference according to the current policy, either as:
- A refund to the original method of payment; or
- A Moose Knuckles gift card or store credit, if applicable.
Attention!
We do not offer price matching of any kind.
Communicating with Customers
- Thank the customer for their loyalty and for reaching out.
- Explain our policy with clarity and empathy, reinforcing Moose Knuckles’ focus on premium service.
- Offer alternative solutions if a direct price adjustment is not possible (e.g., information about upcoming promotions).
Conclusion: Upholding Moose Knuckles’ Standards
By understanding and accurately communicating our policy on price adjustments and sale refunds, agents reinforce the Moose Knuckles standard of luxury service. Always check our latest guidelines, and if unsure, consult your supervisor to ensure consistent, premium customer experiences.