Moose Knuckles stands behind the quality of every jacket and garment by offering a comprehensive warranty against manufacturing defects. If a customer experiences a defect, agents should be ready to guide them through the repair or replacement process with precision and care. This guide outlines how to handle warranty requests and maintain the brand’s reputation for excellence.
Understanding Warranty Coverage
Warranty repair or replacement applies strictly to manufacturing defects in Moose Knuckles jackets. Normal wear and tear, misuse, accidents, or neglect are not covered under the warranty. Out-of-warranty issues can be referred to approved third-party repair providers for further assistance.
Collecting Required Documentation
- Clear images (front and back) of the jacket or garment
- Close-up photos highlighting the specific defect
- A photo of the authenticity label or RFID tag
- A photo or clear notation of the PO number (found behind the authenticity label)
- A copy of the receipt or proof of purchase
Submitting and Processing a Warranty Claim
- Contact Moose Knuckles’ customer service and provide all requested documentation.
- Wait for the quality assurance review of the submitted claim.
- If approved, send the item to the Moose Knuckles repair center using provided return authorization and instructions.
- The customer covers the cost of shipping the product to the repair center; Moose Knuckles covers return shipping.
What Happens If It’s Not Covered?
If the defect is not due to manufacturing issues, customer service will refer the customer to a trusted out-of-warranty repair specialist. Moose Knuckles remains dedicated to supporting customers throughout every step, emphasizing a commitment to quality service.
Conclusion: Delivering Assurance with Every Jacket
By following these warranty claim steps, agents reinforce Moose Knuckles’ premium standards and customer commitment. Ensuring accurate documentation and clear communication cultivates trust and showcases Moose Knuckles’ dedication to excellence in luxury outerwear support.