Understanding the limits of our warranty coverage is essential for providing accurate support to Moose Knuckles customers. Our luxury outerwear is built to last, but natural wear-and-tear is a common concern. This article clarifies what counts as wear-and-tear, how this relates to our warranty policy, and how to identify if a repair request is eligible.
What Is Considered Wear-and-Tear?
Wear-and-tear refers to the gradual degradation or damage of products due to regular use over time. For Moose Knuckles products, this includes issues such as fabric fading, pilling, fraying, and loss of shape caused by repeated wearing, cleaning, or normal environmental exposure.
Moose Knuckles Warranty Coverage Details
Our warranty is designed to cover manufacturing defects in materials or workmanship. It is not intended to cover damages resulting from everyday usage. Understanding what is and isn’t covered helps set proper customer expectations and speeds up claim assessments.
- Covered: Stitching faults, broken zippers, faulty snaps or hardware (not caused by misuse).
- Not covered: Fading, fraying, tears from accidents, pilling, worn fabric due to regular wear.
Identifying Eligible Warranty Claims
- Request detailed photos or a description of the issue from the customer.
- Determine if the damage aligns with normal use (wear-and-tear) or is due to a defect.
- Consult warranty documentation or escalate to a specialist if uncertain.
Conclusion: Setting Expectations with Customers
For Moose Knuckles, product excellence is paramount. While our warranty is comprehensive for manufacturer defects, wear-and-tear from everyday use is not covered. Always explain this distinction to customers with clarity and empathy, ensuring they understand our commitment to exceptional quality and support.